General

What is snapfulfil?

snapfulfil is a comprehensive Warehouse Management System (WMS), which is conceptually innovative, functionally rich and technically advanced. So what is different? It is a fully hosted SAAS (Software As A Service) solution delivered as part of a complete package.
The functionality of snapfulfil is broken down into discrete modules which cover all the activities in the warehouse:
- Receiving
- Warehouse Resource Supervision & Management
- Inventory
- Order Management
- Picking
- Despatch
- Audit
snapfulfil is also a multi-site solution with multi-lingual capability.
snapfulfil is easy to use with a simple intuitive user interface throughout, built on the foundation of over 30 years experience in warehouse control. Parameters can be set and changed to provide unique flexibility. snapfulfil utilises RF terminals, barcode and RFID systems, with voice terminals to follow later this year.

What is a hosted SaaS system?

A hosted SaaS solution delivers software to your desktop without the need for investment in internal IT systems or the associated ongoing overheads traditionally required.
The software is delivered via a secure and dedicated internet connection from our state of the art Data Centre facilities. We continually monitor the snapondemand hosted system, proactively correcting faults as they occur. We back up our service with our Service Level Agreements and with a Fully Managed service, so our customers can focus on running their business and not on running IT.

Are there any minimum requirements I should be aware of?

The minimum number of RF users required in any snapfulfil installation is 5.
Your desktop users will require a PC with Internet Explorer 6.0 or later and a monitor with 1024 x 768 (1280 x 768 recommended) minimum resolution, which are virtually ubiquitous these days. All connectivity to the internet will be taken care of by us. We will conduct a site survey at your warehouse and determine and supply any necessary RF equipment.

Why should I believe you?

snapfulfil is developed by Synergy Logistics, a UK based software company that since it's founding in 1972 has focused on developing effective Warehouse Management Systems for household name and specialist organisations. Customers are market verticals such as logistics and distribution, manufacturing, food & drinks, FMCG, telecoms and electronics.
Our award winning solutions are acknowledged as easy to use, intuitive and comprehensive built on the foundation and experience of over 30 years in the logistics software industry.
Synergy Logistics is proud to supply software that supports organisations such as Coca-Cola, Unipart, Vodafone, SCA Hygiene Products, Exel, Masterfoods, Unilever and many more.

Connectivity

How can I trust a remote hosted system?

Our mirrored server arrays are hosted in two secure environments at Egham, Surrey and Bracknell, Berkshire. Both restricted access, state of the art Data Centre facilities are protected by CCTV monitoring and manned Security 24x7.
We provide dedicated, secure primary and secondary connections to the internet, with failsafe precautions in case of primary connection failure.
Access to your system is controlled by encrypted login credentials and unique session identification, to ensure that only authorised people can login to your system and once they are logged in, all information transmitted and received is securely encrypted using the highest encryption standards available.
Finally, to ensure that your data is as safe as possible, we have two backup systems replicating everything done in your operation to offer complete peace of mind allowing you to focus on your core business.

What happens if I lose my internet connection?

As part of the package snapfulfil will provide a dedicated and robust connection to the snapondemand hosted solution, with a failsafe backup connection to protect against the unforeseen. These connections will consist of a primary ADSL line from BT and a secondary data line from a different supplier, plus all of the hardware you need to access these connections.
In the event that the primary modem or BT line fails then the connection is automatically transferred to the secondary connection. Since the lines are constantly monitored the original fault will probably be fixed before you are even aware there was a problem.

Will the connection go through my firewall?

No. snapfulfil will supply an independent Security Gateway (Zyxel P-662H) and for redundancy a backup router (Zyxel P-660R) with a built in firewall. Since the only traffic on the connection is between your site and the Synergy hosted solution issues such as viruses are not a concern.

Can you use my current internet provider for snapfulfil?

In order to avoid contention and support issues, the snapfulfil solution is delivered to your desktop in a self contained environment.

Can I use your internet connection for my other business needs?

No. It is critical in delivering a ‘Real Time’ SAAS solution that there is no contention with other applications.

Can I connect from multiple locations simultaneously using my own login?

Yes, but each will be treated as a separate session and use one of your user licenses. This ensures that should you wish to view or interact with your business from anywhere in the world with internet access, you can!

Database

Does anyone have direct access to the database?

Direct access to the database is limited to Synergy support staff. Your data is at all times protected from unauthorised access and is encrypted. Each client will have their own dedicated database and URL. The login screen is protected by an encrypted password, top of the range system security and multiple firewalls, to ensure that the only people looking at your data, are authorised to do so.

What database does the system utilise?

Sybase ASE is heavily utilised in the financial sector and has been selected due to its inherent security, robustness and resilence.

Security

What disaster recovery processes do you have?

Our Hosted server solution is spread across two separate Data Centre’s, thus providing a geographically resilient solution and allowing us to operate out of either Data Centre. In the event of a failure at either centre the system will automatically switch to the other site, which has an identical copy of the database maintained at the transaction level.

How can I control use of the system?

When users are added to the system, the user profile controls what they can view and the actions they can take. These controls are actioned via the specific users logon ID.

Functionality

Can we measure productivity?

Yes. We can report on individual and team performance, as well as tracking this against standards.

What does snapfulfil do?

The functionality of snapfulfil is broken down into discrete modules which cover all the activities in the warehouse:
- Receiving
- Warehouse Resource Supervision & Management
- Inventory
- Order Management
- Picking
- Despatch
- Audit

Support

How does support work?

Support is provided by the dedicated snapfulfil service desk and operates between 9.00am and 5.00pm as a premium rate service. You only pay for what you use!

If any supplied equipment breaks down what do we do?

If any of our supplied equipment becomes defective we will send out a replacement by mail/courier the same day if you notify us by noon, next day if after noon.

Technical

How is the interfacing to my systems managed?

We provide data files, interfaces and import/export routines to your current business system, to ensure that the software seamlessly fits in to your current operations. Each client’s requirements are unique so please contact us for more details on your particular circumstances.

How would you describe the operation of snapfulfil?

snapfulfil is a warehouse management system (known as a WMS or WMS system) which enables efficient and quick control of a warehouse through the application of warehouse software combined with on site RF systems and barcode scanning.